MillracePlumbing Call (503) 555-0142Call (503) 555-0142

Plumbing and drains · Maple Hollow

Fixed properly. Priced first.

Leaks, blocked drains and water heaters across Maple Hollow. A person answers the phone, the price is written down before a tool comes out, and the floor is cleaner when we leave.

Call (503) 555-0142

Office Mon–Fri 7–5 · Emergency line answered 24/7

Two polished new copper water lines running straight up through an opened wall

01Right now

What’s going on?

Pick one. We’ll tell you what to do in the next two minutes.

Choose one above. Each answer is two steps you can do right now, then the number to call.

Water where it shouldn’t be

Stop the water first.

  1. Turn the main shutoff clockwise. It’s usually where the water line enters, near the meter or water heater.

  2. Keep clear of outlets and appliances in the wet area. Then call and tell us what you shut off.

Call (503) 555-0142

Emergency line answered 24/7. Full emergency steps

Something’s blocked

Stop using that drain.

  1. Run no more water into it. If it’s a toilet, don’t flush again.

  2. Skip chemical drain cleaner: it can damage older pipes and splash whoever opens the trap next. Then call.

Call (503) 555-0142

Office Mon–Fri 7–5. If sewage is backing up, call the 24/7 line.

No hot water

Check two things.

  1. Electric heater: look for a tripped breaker labelled “water heater”. Gas heater: check the pilot window near the bottom.

  2. If you smell gas, leave the house and call the gas utility from outside. Otherwise, call us in office hours.

Call (503) 555-0142

Usually not an emergency. Most heater visits are booked within the week.

02Prices

Sample prices, before you call.

Written quote on site. If we find something else, we stop and ask.

All services and prices →

Sample figures for a fictional business. After-hours call-out adds a flat fee, told to you on the phone.

Two hands tightening a brass fitting on a steel pipe under a sink

On site

Fitted by hand, tested under pressure, wiped dry before we pack up.

03The visit

What a visit looks like.

The same four things, every time, whether it’s a dripping tap or a burst pipe.

  1. Boot covers on at the door.

    And a dust sheet down before anything is opened up.

  2. We find the actual problem.

    Not the first thing that looks wrong. We show you what we found.

  3. You get the price in writing.

    No work starts until you say yes. If we find something else, we stop and ask.

  4. Old parts offered back to you.

    So you can see what failed. Then the work area is left cleaner than we found it.

04Hours and area

Where and when.

Office Mon–Fri 7am–5pm. Emergency line answered 24/7.

Hours

Mon–Fri
7am–5pm
Sat–Sun
Office closed
Emergency line
24/7

Neighbourhoods (fictional)

  • Alder Flats
  • Birchmere
  • Ferncroft
  • Kettle Green
  • Lowmill
  • Old Weir
  • Quarry Rise
  • Tanner’s End
  • Wexley Common
  • Willow Bend

Water where it shouldn’t be? Shut off the main, then call.

Call (503) 555-0142

Answered 24/7 by a person. The call-out fee is told to you before anyone drives out.